TERMS & CONDITIONS — Enhanced Era

Last updated: 12/08/2025
Business name: Enhanced Era
ABN: 47326600282
Contact: info@enhancedera.com.au | 0421069445

1. Agreement and acceptance

By placing an order through our website www.enhancedera.com.au you agree to these Terms & Conditions. These Terms form a legally binding contract between you (the “Customer”) and Enhanced Era (the “Seller”, “we”, “us”, “our”). If you do not agree, do not use our site or place an order.

2. Definitions

• “Goods” — the products listed for sale on our site.

• “Order” — the Customer’s request to purchase Goods.

• “Seller” — Enhanced Era.

• “Supplier” — any third party, manufacturer, wholesaler or overseas supplier we engage to fulfil Orders (dropshipper).

3. Who we are and dropshipping model

We operate a dropshipping model: when you order, we may purchase the Goods from a Supplier who ships directly to you. We remain the seller of record for the transaction and are responsible for complying with Australian consumer protection laws (including consumer guarantees), product safety obligations and for providing remedies where required. You accept that delivery times may be affected by the Supplier and import processes.

4. Orders, acceptance and confirmation

• An Order is an offer to buy. We may accept or refuse an Order in our discretion.

• You will receive an order confirmation email; this is not acceptance. A separate email confirming dispatch constitutes acceptance and formation of the contract.

• If we cannot supply an item (for any reason), we will notify you and offer a refund, exchange, or a reasonable alternative.

5. Prices, taxes and duties

• Prices shown include GST where applicable for Australian sales.

• If Goods are supplied from overseas (low-value imported goods), GST may still apply under Australian GST rules.

• You are responsible for any customs duties, import processing fees or taxes charged on delivery, unless stated otherwise.

6. Payment

We accept payment methods displayed at checkout. Payment is taken at time of the Order or on dispatch, as shown at checkout. We use third-party payment processors; you authorise us to charge your chosen payment method.

7. Shipping and delivery

• Estimated delivery times are provided as a guide only. Delays may occur due to Supplier processing, international transit, customs clearance, or events outside our control.

• Risk in the Goods passes to you on delivery. Title passes once we have received cleared payment.

• If an item is lost in transit or does not arrive, contact us promptly.

8. Consumer guarantees, returns and refunds

• Nothing in these Terms attempts to exclude or limit your rights under the Australian Consumer Law (ACL).

• For change-of-mind returns, we will accept returns only if specified in our Returns Policy.

• For faulty or misdescribed Goods, you may be entitled to a repair, replacement or refund.

9. Warranties and limitations

• To the extent permitted by law, we exclude all implied conditions, warranties and representations except those which cannot lawfully be excluded.

• Our liability for breach of a non-excludable guarantee is limited, where allowed, to repair, replacement or refund.

10. Product safety and compliance

Some Goods may be subject to mandatory safety standards, labelling and bans. We will use reasonable care in selecting Suppliers but you must notify us immediately if you suspect a safety issue.

11. Intellectual property

All content on our Site is owned or licensed by us. You may not copy, reproduce or use our IP without our written permission.

12. Privacy and data

We collect and handle personal information in accordance with our Privacy Policy and, where applicable, the Privacy Act 1988 and Australian Privacy Principles.
By placing an Order you consent to our collection, use and disclosure of your personal information for processing, communications and marketing (unless you opt out).

13. Marketing and electronic communications

We comply with the Spam Act 2003. You may opt out of marketing communications at any time using the unsubscribe link in our messages.

14. Accounts, security and prohibited conduct

You are responsible for keeping your account details secure and for all activity under your account. You must not use our site for unlawful or fraudulent activity.

15. Unfair contract terms and consumer protections

These Terms will be read subject to the ACL. If a term is found unfair or void, it will be severed and the rest will remain binding.

16. Third-party links and suppliers

Our Site may link to third-party sites. We are not responsible for their content.
We remain responsible for compliance with Australian consumer law for sales we make, even when using overseas suppliers.

17. Taxes, customs and import processes

If Goods are imported, customs authorities may charge duties, taxes or clearance fees. These are the Customer’s responsibility unless stated otherwise.

18. Suspension and termination

We may suspend or terminate accounts, refuse Orders, or remove content if we suspect breach of these Terms or unlawful conduct.

19. Dispute resolution

If a dispute arises, contact us at info@enhancedera.com.au or 0421069445.
You may also seek assistance from consumer protection agencies (e.g. ACCC or state consumer affairs).

20. Governing law and jurisdiction

These Terms are governed by the laws of the Commonwealth of Australia and the State of Queensland. You submit to the non-exclusive jurisdiction of courts in Queensland.

21. Changes to these Terms

We may change these Terms at any time by posting updated Terms on our Site with the “Last updated” date. Changes apply to Orders placed after the update.

22. Contact us

Enhanced Era
Email: info@enhancedera.com.au
Phone: 0421069445

_______________________________________________